Terms of Service

Please read these terms carefully before using our website and services.

Last Updated: February 20, 2026
Effective: February 20, 2026

These Terms of Service constitute a legally binding agreement between you and H. GAE LIMITED. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any provision of these terms, you must discontinue use of our website and services immediately.

1 Acceptance of Terms

By accessing, browsing, or using the website operated by H. GAE LIMITED (referred to throughout this document as "we," "us," "our," or "the Company"), you agree to comply with and be bound by these Terms of Service. These terms apply to all visitors, users, and any person who accesses or uses this website in any capacity.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction of residence, to use this website and its services. If you are accessing this website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these terms. In such cases, "you" and "your" refer to both the individual and the entity.

We reserve the right to modify these terms at any time. Modifications become effective 14 days after being posted on this page, as described further in Section 13 below. Your continued use of the website after any modifications constitutes your acceptance of the updated terms. We encourage you to review this page periodically for the latest information on our terms.

2 Description of Services

H. GAE LIMITED provides AI-powered energy consumption analysis and forecasting services designed for residential and commercial property owners and managers operating within Canada. Our platform utilizes artificial intelligence and machine learning algorithms to process energy consumption data, identify usage patterns, predict future demand, and generate actionable recommendations aimed at optimizing energy management and reducing costs.

Our services include, but are not limited to:

  • Energy consumption data analysis and reporting
  • Load forecasting using machine learning models
  • Behavioral analytics for energy systems
  • Cost optimization recommendations and financial forecasting
  • Custom analytical reports tailored to specific properties and regions within Canada

The scope of services available to you may depend on the specific engagement, property characteristics, data availability, and other factors discussed during your consultation. We reserve the right to modify, expand, or discontinue any service at any time, with reasonable notice to active clients where applicable.

All services are provided in an analytical and consultative capacity. H. GAE LIMITED does not directly supply, distribute, or manage energy utilities. Our role is to analyze data and provide insights that support your energy management decisions.

3 User Obligations

By using this website and our services, you agree to the following obligations:

  • Lawful Use: You will use this website and its services only for lawful purposes, in compliance with all applicable local, provincial, national, and international laws and regulations, including those of Canada and the United Kingdom.
  • Accurate Information: Any information you provide to us, whether through forms, correspondence, or otherwise, will be accurate, complete, and current. You are responsible for promptly updating any information that changes.
  • No Unauthorized Access: You will not attempt to gain unauthorized access to any portion of this website, its servers, databases, or any systems connected to our infrastructure.
  • No Automated Data Collection: You will not use bots, scrapers, spiders, crawlers, or other automated tools to extract data from this website without our prior written consent.
  • No Impersonation: You will not impersonate any person or entity, or misrepresent your affiliation with any person, entity, or organization when interacting with our website or services.
  • No Interference: You will not engage in activities that could disrupt, overburden, or impair the functionality, performance, or security of this website or the experience of other users.
  • No Illegal Activity: You will not use our services to facilitate, promote, or engage in any illegal activity, including but not limited to fraud, money laundering, or violations of data protection laws.

Violation of these obligations may result in the immediate suspension or termination of your access to our website and services, as outlined in Section 12 of these terms.

4 Intellectual Property

All content, materials, and intellectual property on this website, including but not limited to text, graphics, images, logos, icons, software, data compilations, analytical models, algorithms, page layouts, and design elements, are the exclusive property of H. GAE LIMITED or its licensors and are protected by applicable copyright, trademark, trade secret, and other intellectual property laws of the United Kingdom and international jurisdictions.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use this website for personal, non-commercial informational purposes only. This license does not include the right to:

  • Copy, reproduce, distribute, or publicly display any content from this website without our express written permission
  • Modify, adapt, translate, reverse-engineer, decompile, or create derivative works based on our content, software, or analytical models
  • Use our trademarks, logos, or service marks without prior written authorization
  • Frame, mirror, or incorporate any portion of this website into another website or application
  • Use any content from this website for commercial purposes, including resale, redistribution, or competitive analysis

Analytical reports and data generated specifically for your account as part of a paid service engagement remain subject to separate licensing terms agreed upon in your service contract. Unless otherwise specified in writing, reports are provided for your internal use only and may not be redistributed or resold.

5 Disclaimers

This website and all services, content, materials, information, and functionality provided through it are offered on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise.

To the fullest extent permitted by applicable law, H. GAE LIMITED disclaims all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components
  • Warranties that any energy forecasts, projections, cost estimates, or analytical outputs will be accurate, reliable, or complete
  • Warranties that the results obtained from using our services will meet your specific requirements or expectations

Energy forecasting and analytical services involve inherent uncertainty. Predictions and recommendations are based on statistical models, historical data, and external variables that may change without notice. Actual energy consumption, costs, and system behavior may differ materially from projections. You acknowledge that any reliance on our analytical outputs is at your own risk.

Our services are provided in an analytical and consultative capacity and do not constitute professional financial, legal, engineering, or energy management advice. You should consult qualified professionals in relevant fields before making significant decisions based on information provided through our platform.

6 Limitation of Liability

To the maximum extent permitted by applicable law, H. GAE LIMITED, its directors, officers, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of (or inability to use) this website or our services, regardless of the cause of action or legal theory involved.

This limitation applies to, but is not limited to, damages arising from:

  • Loss of profits, revenue, data, goodwill, or business opportunities
  • Inaccurate forecasts, projections, or analytical outputs
  • Decisions made based on information provided through our platform
  • Service interruptions, delays, or errors in data processing
  • Unauthorized access to or alteration of your data or transmissions
  • Any other matter relating to the use of our website and services

In no event shall our total aggregate liability to you for all claims arising from or related to this website or our services exceed the greater of: (a) the total amount you have paid to H. GAE LIMITED for services during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred pounds sterling (GBP 100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

7 Indemnification

You agree to indemnify, defend, and hold harmless H. GAE LIMITED, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:

  • Your use or misuse of this website or our services
  • Your violation of these Terms of Service or any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property, privacy, or contractual rights
  • Any content, data, or information you submit to us through forms, correspondence, or other channels
  • Any actions taken by you based on analytical outputs, forecasts, or recommendations provided through our platform

This indemnification obligation survives the termination of these terms and your use of our website and services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims.

8 Third-Party Links and Services

This website may contain links to third-party websites, resources, or services that are not owned or controlled by H. GAE LIMITED. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy policies, practices, or availability of any third-party websites or services.

The inclusion of any link does not imply endorsement, approval, sponsorship, or affiliation by H. GAE LIMITED with the linked website or its operators. We do not warrant or make any representations regarding the accuracy, reliability, completeness, or current status of any information found on third-party websites.

You access third-party websites entirely at your own risk and subject to the terms and conditions of use and privacy policies of those websites. We strongly recommend reviewing the terms and privacy policies of any third-party website before providing personal information or engaging with their services. H. GAE LIMITED shall not be responsible or liable for any damage or loss caused by or in connection with your use of any third-party website, product, or service.

9 Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is available at /privacy/. The Privacy Policy is incorporated into these Terms of Service by reference.

By using this website and our services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, processing, and use of your personal data as described therein. If you submit data through our contact forms or request analytical services, you agree that the information you provide may be used for the purposes outlined in the Privacy Policy.

We implement appropriate technical and organizational measures to protect the personal data we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of any account credentials or access information related to our services.

10 Governing Law and Jurisdiction

These Terms of Service, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

H. GAE LIMITED is a company registered and operating from the United Kingdom at 101 Curling Lane, Badgers Dene, Grays, RM17 5JJ, United Kingdom. Any legal proceedings arising from or related to these terms or your use of our website and services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are accessing our website from Canada or any jurisdiction outside the United Kingdom, you are responsible for compliance with any applicable local laws. Nothing in these terms shall prevent us from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

11 Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Service or the breach, termination, enforcement, interpretation, or validity thereof, the parties agree to first attempt to resolve the dispute informally through good-faith negotiation.

To initiate informal resolution, you must send a written notice to H. GAE LIMITED at [email protected] describing the nature of the dispute, the relief sought, and your contact information. We will endeavor to respond within 14 business days. Both parties agree to participate in good-faith negotiations for a period of at least thirty (30) days from the date of the initial notice before pursuing formal legal proceedings.

If the dispute cannot be resolved through informal negotiation within the thirty (30) day period, either party may initiate formal proceedings. Any unresolved dispute shall be submitted to binding arbitration administered under the rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted in London, England, in the English language. The decision of the arbitrator shall be final and binding on both parties.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or data security obligations.

12 Termination

We reserve the right to suspend or terminate your access to this website and our services, in whole or in part, at any time and for any reason, including but not limited to:

  • Violation of any provision of these Terms of Service
  • Engaging in conduct that we reasonably believe is harmful to other users, our business, or third parties
  • Providing false, inaccurate, or misleading information
  • Using our services for unlawful purposes or in ways that could expose H. GAE LIMITED to legal liability
  • At our sole discretion for business or operational reasons, with reasonable notice where practicable

Upon termination, your right to access and use this website and our services ceases immediately. Any provisions of these terms that by their nature should survive termination shall continue in full force and effect, including but not limited to: intellectual property provisions, disclaimers, limitation of liability, indemnification, and governing law.

If you wish to terminate your engagement with our services, you may do so by contacting us at [email protected]. Termination of services does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations under separate service agreements.

13 Changes to These Terms

H. GAE LIMITED reserves the right to update, modify, or replace these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes to these terms, we will:

  • Update the "Last Updated" date at the top of this page
  • Post a notice on the homepage of our website for a minimum of 14 days before the changes take effect
  • Where applicable and where we have your contact information, notify you via email about significant changes

Changes become effective 14 days after being posted unless a longer notice period is specified. Your continued use of this website after the effective date of any modifications constitutes your acceptance of the revised terms.

If you do not agree with any changes to these terms, you must discontinue use of our website and services before the changes take effect. We recommend reviewing this page periodically for updates. The date of the most recent revision is always displayed at the top of this document.

14 Contact Information

If you have questions, concerns, or comments regarding these Terms of Service, please contact us using the information below:

Legal Entity

H. GAE LIMITED

Registered Address

101 Curling Lane, Badgers Dene, Grays, RM17 5JJ, United Kingdom

Phone

+44 1375 372 100

We aim to respond to all inquiries regarding these terms within 5 business days. For urgent matters related to service termination or data requests, please indicate the urgency in your subject line.

15 Severability and Entire Agreement

If any provision of these Terms of Service is found to be unenforceable, invalid, or illegal by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these terms. The remaining provisions shall continue in full force and effect, unaffected by the invalidity of the severed provision.

These Terms of Service, together with our Privacy Policy and any additional agreements entered into between you and H. GAE LIMITED for specific services, constitute the entire agreement between you and the Company with respect to the subject matter hereof. They supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, regarding the same subject matter.

No waiver of any term or condition of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms does not constitute a waiver of such right or provision.